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Catalog Details

10106106.11 - Quality Customer Service
This course addresses sensitivity in communicating with external and internal customers and understanding behavioral styles. Develop verbal and nonverbal communication skills, as well as understanding customer service in a diverse population. Emphasize teamwork, working relationships, and telephone skills.

Academic Offering
Description This course addresses sensitivity in communicating with external and internal customers and understanding behavioral styles. Develop verbal and nonverbal communication skills, as well as understanding customer service in a diverse population. Emphasize teamwork, working relationships, and telephone skills.
Prerequisites N/A
Corequisites N/A
Fees N/A
Credits 3.00
Credit Types Audit, Credit, Exam/Work Experience, Pass/Fail, Transfer

Contract Offering
Description This course addresses sensitivity in communicating with external and internal customers and understanding behavioral styles. Develop verbal and nonverbal communication skills, as well as understanding customer service in a diverse population. Emphasize teamwork, working relationships, and telephone skills.
Prerequisites N/A
Corequisites N/A
Fees N/A
Credits 3.00
Credit Types Audit, Credit, Exam/Work Experience, Pass/Fail, Transfer

Grant Offering
Description This course addresses sensitivity in communicating with external and internal customers and understanding behavioral styles. Develop verbal and nonverbal communication skills, as well as understanding customer service in a diverse population. Emphasize teamwork, working relationships, and telephone skills.
Prerequisites N/A
Corequisites N/A
Fees N/A
Credits 3.00
Credit Types Credit

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