Skip Navigation
PowerCampus Logo Close Window

2021 Spring Main
10106106.11/Academic Offering/0270 - Quality Customer Service | Credits 3.00
This course addresses sensitivity in communicating with external and internal customers and understanding behavioral styles. Develop verbal and nonverbal communication skills, as well as understanding customer service in a diverse population. Emphasize teamwork, working relationships, and telephone skills.

Note 1: This is an online class. Prior to the first week of class, your instructor will send an email to your 'Western' email account with more information regarding the class. Learn more about Western's online learning resources at

Note 2: This section is reserved for students in the Administrative Professional or Office Support Specialist program, or the Soft Skills certificate.

Note 3: This section is reserved for students in the Medical Administrative Professional program, Health Office Professional Technical Diploma or the Health Office Assistant certificate.

Note 4: This section is reserved for students in the Central Service Technician program.

Note 5: Please note that the delivery method for Spring courses may change as the COVID-19 situation unfolds. Our goal is to ensure that teaching and learning happens in a safe environment. We will communicate updates as quickly as possible.

Delivery Method                Online

Registration Type Traditional
Fees N/A
Instructors Walsh-Betthauser, Kimberly M
Duration 1/11/2021 - 4/23/2021
Prerequisites N/A
Corequisites N/A
Credit Types Audit Credit Exam/Work Experience Pass/Fail Transfer
Class 25 Seats | 1 Remaining
Open (Target Met)

Primary population and other student populations allowed to register for this course:
 Primary Population# Others Allowed# Others Registered
Campus  Western Technical College250
Program  Credit00
College  Business2524
Department  106-Office Systems2524
Population  Associate Degree2524