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2021 Spring Main
10109126.18/Academic Offering/0270 - Customer Service Management
|
Credits
2.00
Students apply the principles of good customer service management in a variety of hospitality environments. Particular attention will be given to the various roles and responsibilities of hospitality employees as they relate to customer service.
Note 1: This is an online class which is compressed to less than the standard term length, which requires more work in a shorter amount of time. Prior to the first week of class, your instructor will send an email to your 'Western' email account with more information regarding the class. Learn more about Western's online learning resources at www.westerntc.edu/getready.
Note 5: Please note that the delivery method for Spring courses may change as the COVID-19 situation unfolds. Our goal is to ensure that teaching and learning happens in a safe environment. We will communicate updates as quickly as possible.
Delivery Method Compressed Online
Registration Type
Traditional
Fees
N/A
Instructors
Smothers, Roxanne
Duration
2/15/2021 - 4/23/2021
Schedule
Prerequisites
10109101.18 / Academic Offering
<min grade = C, min credit = 3.00>
Corequisites
N/A
Credit Types
Audit Credit Exam/Work Experience Pass/Fail Transfer
Class
25
Seats
| 16
Remaining
Open (Minimum Met)
Primary population and other student populations allowed to register for this course:
Primary Population
# Others Allowed
# Others Registered
Campus
Western Technical College
25
0
Program
Credit
0
0
College
Business
25
9
Department
109-Hospitality
25
9
Population
Associate Degree
25
9