Skip Navigation
PowerCampus Logo Close Window

2021 Spring Main
10109126.18/Academic Offering/0270 - Customer Service Management | Credits 2.00
Students apply the principles of good customer service management in a variety of hospitality environments. Particular attention will be given to the various roles and responsibilities of hospitality employees as they relate to customer service.

Note 1: This is an online class which is compressed to less than the standard term length, which requires more work in a shorter amount of time. Prior to the first week of class, your instructor will send an email to your 'Western' email account with more information regarding the class. Learn more about Western's online learning resources at

Note 5: Please note that the delivery method for Spring courses may change as the COVID-19 situation unfolds. Our goal is to ensure that teaching and learning happens in a safe environment. We will communicate updates as quickly as possible.

Delivery Method                Compressed Online

Registration Type Traditional
Fees N/A
Instructors Smothers, Roxanne
Duration 2/15/2021 - 4/23/2021
Prerequisites 10109101.18 / Academic Offering <min grade = C, min credit = 3.00>
Corequisites N/A
Credit Types Audit Credit Exam/Work Experience Pass/Fail Transfer
Class 25 Seats | 16 Remaining
Open (Minimum Met)

Primary population and other student populations allowed to register for this course:
 Primary Population# Others Allowed# Others Registered
Campus  Western Technical College250
Program  Credit00
College  Business259
Department  109-Hospitality259
Population  Associate Degree259